Technical Support. For emergency technical support and help with mission-critical problems, including after-hours support, please call our our toll-free number — 1-888-843-2721 — and select Option 2. The system then will connect you to a NewsEngin support staff member.
For non-emergency support and other technical questions, your best bet is to submit a request right here, through Zendesk. Please provide as much detail as possible in your request, which will help us diagnose and resolve the issue quickly.
General Info. For general questions — including questions about products, customers, licensing, technology platform, partners and trade-press inquiries — please contact Jim Mosley. You can call him at at our toll-free number: 1-888-843-2721, Option 1. You also can e-mail him using this address: jim@NewsEngin.com. Our normal business hours are 10 a.m. to 6:30 p.m. EST in the United States.
Product Demos. If you would like to schedule an on-site or Web demo of our software, please contact Jim Mosley using the contact information above. Please tell us the application that you're interested in (or details of the problem that you are trying to solve), a little bit about your company or organization and the best way to reach you. This information will allow us to help you faster.